PRIVACY POLICY

INTRODUCTION

LoveLi respects your privacy and is committed to protecting your personal data and we remain transparent with how we use data to market to you. We believe our use of your data is fair and reasonable, and don’t use it for anything we wouldn’t be happy with our selves. We don’t share your data, unless absolutely necessary for service delivery or for security issues. We will never sell our data on to an third parties and we only collect data necessary to deliver our service and website, and only keep it for as long as is required. We know and respect your rights to your data that we hold and respect you right to have information amended or deleted from our systems. We do use cookies to make sure this website and our service works as well as possible, and we only use those we feel we really do need.

This Privacy Policy will tell you how we look after your personal data when you visit our website and/or purchase from us.

Our Cookies Policy is set out below, at the end of this Privacy Policy

PURPOSE OF THIS PRIVACY POLICY

This Privacy Policy aims to give you information on how LoveLi collects and processes your personal data through your use of this website, including any data you may provide through the website when you sign up to receive our marketing material, purchase a product or service or take part in a competition.

It is important that you read this Privacy Policy together with any other privacy notice on our website from time to time so that you are fully aware of how and why we are using your data.

 

CONTROLLER

LoveLi is the controller and responsible for your personal data (collectively referred to as, “we”, “us” or “our” in this Privacy Policy).

 

CONTACT DETAILS

If you have any queries regarding our Privacy policy and how we use your data then please email us at: [email protected] or get i touch on the CONTACT page.

 

CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

We may need to update this Policy at any time and without notice and where we do this we will notify you by including pop up boxes on the website and/or emailing our customers. This Policy was last updated on 19 May 2018.

It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us and periodically review your account settings on our website.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Policy of every website you visit.

 

THE DATA WE COLLECT ABOUT YOU

We collect, use, store and transfer personal data about you which we have grouped together follows:

  • Identity Data includes first name and last name.
  • Contact Data means the data we use to contact you including your billing address, delivery address, email address and telephone number.
  • Financial Data means the data we use to process your payments for your orders including your payment card details. We do not store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers, namely PayPal and Stripe.
  • Transaction Data means details about transactions you have made on our website including the payments to and from you along with other details of products and services you have purchased from us.
  • Technical Data means details about the device(s) you use to access our website including your internet protocol (IP) address, browser type and version, location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username if you sign up for an account at checkout (email address) and password, your login data, purchases or orders made by you.
  • Usage Data includes information about how you use our website, products and services. This includes your browsing patterns and information such as how long you might spend on one of our webpages and what you look at and for on our website. This is solely to better our service to you.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

 

HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your data by using our website, filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you

  • purchase a product through our website, Etsy store, And So To Shop store, Facebook or at an event
  • create an account on our website
  • request marketing to be sent to you via our sign up forms or at events
  • enter a competition

 

THIRD PARTY SOURCES OF DATA/DATA SHARING:

We also collect from and share data with the following providers:

  • Essential Service Providers: Sometimes, other businesses give us data about you which we may need for our legitimate interests of conducting business with you and on occasion they are necessary to perform our contract with you. It usually comprises Financial Data or Transaction Data. This happens when we link through to third party payment providers. They tell us that you have paid for your products and, where relevant and/or necessary they will provide us with your Contact Data and Transaction Data. We also might engage third party contractors to provide us with technical or delivery services that are related to your account with us.
  • Professional Advisers and Investors: We may also share your data with professional advisers such as our lawyers and insurers to manage risks and legal claims, and/or as part of our relationship and obligations to our investor organisations. This is in our legitimate interests.

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where we need to perform the contract we are about to enter into or have entered into with you – this typically is when a purchase has been made on our website or we send you a piece of marketing material.

MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

We generally only send email marketing to people who have previously bought similar products from us and this is in our legitimate interests. We will always offer a way out of receiving this marketing using an unsubscribe link in every marketing communication.

Where you have not previously bought from us but have registered your details with us (for example by signing up for a newsletter or entering a competition), we will only send you marketing communications if you opted into receiving marketing at the time and so given us your express consent (which you may withdraw at any time).

We may also share certain data with third party social media platforms in order to show you targeted ads when you visit them.

 

OPTING OUT

We respect your right to have data removed from our records. You can ask us to stop sending you marketing communications at any time by emailing us at [email protected] or by following the opt-out links on any marketing email sent to you.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase, or related correspondence, and we will continue to process such data in accordance with this Privacy Policy and only ever as permitted by law.

 

DISCLOSURES OF YOUR PERSONAL DATA

We require all third parties to respect the security of your personal data and to treat it in accordance with the law and they may only use your data for the purposes we specify in our contract with them. We will always work with them to protect your privacy.

 

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

You acknowledge that the Internet is not a completely secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

 

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, details of your orders will be kept for as long as we need to retain that data to comply with our accounting requirements. This is generally 7 years unless the law prescribes a longer period.

 

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under UK data protection laws in relation to your personal data. You have the right to:

Request access to your personal. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you.

Request that your personal data be deleted.

Request the transfer of your personal data to you or to a third party.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of these rights, please contact us at [email protected]

THIRD PARTIES

Cloud storage providers – we use cloud computing platforms that securely store all of our data, including customer details.

Email service providers – in order to send you marketing content and transactional emails, we share your details with our email service providers.

Social Media Platforms – We may make your name and email address available to companies in order to advertise and market our services to you through other platforms on the internet (e.g. Facebook).

Analytics tools – we use analytics tools to track the way that users interact with our website. The Google Analytics Privacy Policy can be seen Here.

Payment providers – in order to facilitate any payments made on our site, we facilitate the sharing of your Financial Data with payment providers.

Delivery providers – in order to package and mail your orders to you, it is necessary to share your information with delivery providers.

Selling platform providers – in addition to selling on our own website we also have stores on Etsy and And So To Shop. These providers have their own Privacy Policies that you should make yourself familiar with if purchasing through them. Their policies can be seen on their respective websites.

COOKIE POLICY

By visiting this website with your browser settings adjusted to allow cookies, you are consenting to LoveLi using cookies for the purposes outlined below in order to provide you with a fully functional shopping experience.

What is a cookie?

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit. Where cookie technology is not available, an anonymous identifier may be used. An anonymous identifier is a random string of characters used for the same purposes as a cookie.

Your browser accesses the cookie file only when you visit the website that generated it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket. We use cookies on this site to anonymously track visitor behaviour and compile visitor statistics, though these cannot be used to identify any individual.

The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.

We use the following types of cookie:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Performance cookies (Google Analytics). They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

SOCIAL NETWORKS

If you use the buttons that allow you to share products and content with your friends via social networks like Facebook, these companies may set a cookie on your computer memory. Find out more about these here:

https://www.facebook.com/about/privacy/

http://twitter.com/privacy

https://policy.pinterest.com/en-gb/privacy-policy

https://help.instagram.com/51952212510787